Return & Exchange Policy

FAULTY OR DAMAGED ITEMS

If your item is faulty or damaged, please bring it back with your proof of purchase within 30 days and we will offer a replacement, exchange, or full refund. This is in addition to your rights under the Consumer Rights Act 2015.

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CHANGE OF MIND

As a small independent shop, we are unable to offer refunds or exchanges for change of mind. Our team is always happy to help you choose in store — please don’t hesitate to ask.

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EARRINGS & PIERCED JEWELLERY

For hygiene reasons, we are unable to accept returns or exchanges on earrings or pierced jewellery unless the item is faulty. This does not affect your statutory rights.

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PROOF OF PURCHASE

A receipt or proof of purchase is required for all returns and exchanges.

Your statutory rights are not affected.

34–36 South Street, Dorking, Surrey